Platinum Coast Technology Services

Platinum Coast Technology exists to solve the critical issues facing our clients, both large and small. Our unique approach is not only what differentiates us, but also what makes us successful. We provide a broad range of services and solutions to help organizations facilitate change, achieve their vision and optimize performance and productivity.

On-Site Services

We come to you!

On Site Service for your business or home office

Platinum Coast Technology will send the best-qualified technician to your door as quickly as possible and eliminate computer or network problems. Our certified technicians are prepared to handle server and workstation issues. We pride ourselves on our ability to dispatch a computer repair technician quickly.

Services Offered

  • Consultations and Strategy

  • Server Upgrades and Maintenance

  • Pro-active network management

  • Network Installations, Support and Upgrades

  • Router, Switches, and Wireless Access

  • Firewalls and Security

  • Preventative Maintenance

  • Virus removal, protection, and updates

  • Spyware and Adware removal

  • User Training (For some applications)

  • Computer/Software Repair and Upgrades

  • Software assistance and troubleshooting

  • Data backup and Disaster Recovery Plans

  • Network Installations, Support and Upgrades

Specialized Projects are Welcomed

On-Site Service Rates

 

On site Service is $119 / hr.

After Hours Rate i s $169 / hr.
Emergency Service - 4 Hours or less
$60 plus hourly rate.

(After the first hour we bill in 30 minute increments.)

 

Travel time Charges

Travel time is based on time is takes for a one way visit.  

30 minutes or less - No Charge for Travel

30 Minutes to 45 Minutes of travel time = $35

45 Minutes to 60 Minutes of travel time = $50

If travel time is grater than 1 hour, we charge our labor rate for one way of travel.  
(For example: If a client is 1.5 hours one way that makes a 3 hour round trip

we would therefore bill for 1.5 hours at our onsite rate.)

 

Travel Time exemptions for up to 1 hour are made for clients under managed services.
 

Visit our Retail Store for Service Center Repairs

Bring it to us and let us handle it!

We service and repair all brands!

Apple, Dell, HP, Lenovo, custom built PCs, etc.

We maintain a large inventory of the most common items to ensure a fast turn around time.

All machines are evaluated before repaired so you know exactly what the repair will cost you, eliminating any surprises. We employ only the most qualified service technicians certified by Microsoft and CompTIA so you can rest assured that your PC is handled by professionals – not geeks.

 

In Shop Rates

In Shop Repair Rate is $89 / hr.
Emergency Rate - 4 Hours or less

$60 plus hourly rate

(After the first hour we bill in 30 minute increments)

Evaluation Service $69
(Evaluation is free if you allow us to complete repair after quote.)

Training Rate $50 / hr.

(Add $35 travel for in home training session. Training is billed for full hours)

We also offer a well stocked retail store. 

New systems and accessories such as wireless keyboards, wireless mice, battery backups, web cameras, printers, scanners and more.

We carry a variety of networking equipment as well such as Routers, Network Switches, Patch Panels, Server Racks and Cabinets and more.

We are a Dell Premier Dealer and we partner with many computer manufacturers.  If you have a brand preference let us know and we will be happy to assist you.

Remote Support

Get help now over the internet.

Secure On Demand Remote Support

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

 

Remote Support Guarantee

 If we cannot solve your problem with our remote support tool and we have to come out. We will credit your Remote Support Fee towards your On Site Service call.

Q: How does this service work? 


A: Call our office and begin by speaking to one of our technicians.  The technician will direct you to connect to the service.  Once you connect, you are prompted to enter a code and when you do it will download a small plug in.  Simply run that plug in,  which allows your support representative to view your desktop and share control of your mouse and keyboard. At any time during a support session, you can take control of your computer just by moving your mouse. You will be in charge at all times.

Remote Support Rate $50 for the first 30 minutes.  

After that rate changes to our in shop rate of $89 / hr.
We bill in half hour increments after first hour.

Managed Services

The Ultimate in Business Support

We Believe in Maintenance
“Minutes of prevention could be worth hours of lost productivity”


Even the most sophisticated hardware and software require routine maintenance to keep computer and network systems running optimally. Vendors are continually releasing maintenance updates such as operating system corrections, firmware updates, software patches, virus definitions and security vulnerability patches. Performance degradation is usually a result of system saturation, fragmentation and misconfiguration caused by prolonged use. Platinum Coast Technology’s Maintenance specialists use the latest tools to proactively identify and correct existing and potential problems as well as optimize network performance.

Managed Services Pricing

$50 / mo per erver

$15 / mo per workstation

Managed Services Features

  • Discount on Labor per hour for all onsite service calls (available for monthly commitments >$100)

  • 50% Discount on Rush/Emergency Service Surcharges                                                                         

  • Waived Travel Fees  (1 hour or less of drive time)

  • Includes Anti-Virus and Anti-Virus Monitoring to ensure definitions are up to date. (Webroot Currently in use)

  • Includes Malware Bytes Anti-Malware Enterprise Edition plus monitoring to ensure definitions are up to date.

  • Daily Weekly Anti-Virus Scanning

  • Daily Spyware Scan and Removal                                                                   

  • Windows Temporary File Removal

  • Internet Debris Removal from all major web browsers twice per week                                                                       

  • Management of Microsoft Windows Updates.  Our managed services team tests them before implementation to your systems to eliminate bad patches

  • Management  of updates of some of the large 3rd party applications.  such as Java, Adobe Reader, etc.

  • Microsoft Security Patch Implementation as available                                                                         

  • Disk Space monitoring and SMART checking twice a week                                                                 

  • Installs LogMeIn Pro which allows us to Remotely service systems and provides our client or a member of their team the ability to work remotely and securely as well for no additional cost!

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Contact

(239) 949-1033

Address

24830 S Tamiami Trail #1500, Bonita Springs, FL 34134, USA

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