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Platinum Coast Technology Services

Platinum Coast Technology exists to solve the critical issues facing our clients, both large and small. Our unique approach is not only what differentiates us, but also what makes us successful. We provide a broad range of services and solutions to help organizations facilitate change, achieve their vision and optimize performance and productivity.

Customer Service

On-Site Services

We come to you!

On Site Service for your business or home office

Platinum Coast Technology will send the best-qualified technician to your door as quickly as possible and eliminate computer or network problems. Our certified technicians are prepared to handle server and workstation issues. We pride ourselves on our ability to dispatch a computer repair technician quickly.

Services Offered

  • Consultations and Strategy

  • Server Upgrades and Maintenance

  • Pro-active network management

  • Network Installations, Support and Upgrades

  • Router, Switches, and Wireless Access

  • Firewalls and Security

  • Preventative Maintenance

  • Virus removal, protection, and updates

  • Spyware and Adware removal

  • User Training (For some applications)

  • Computer/Software Repair and Upgrades

  • Software assistance and troubleshooting

  • Data backup and Disaster Recovery Plans

  • Network Installations, Support and Upgrades

Specialized Projects are Welcomed

On-Site Service Rates
Updated Jan 1, 2023


On site Service is $139 / hr.

After Hours Rate i s $199 / hr.
Emergency Service Response Time - 4 Hours or less
Emergency Service $60 plus hourly rate.

(After the first hour we bill in 30 minute increments.)

Travel time Charges

Travel Charge for On Site Servie is $20 within our service area

If we travel outside our service area, we charge our labor rate for one way of travel.  
(For example: If a client is 1.5 hours one way that makes a 3 hour round trip

we would therefore bill for 1.5 hours at our onsite rate.)

Travel Time exemptions for up to 1 hour are made for clients under managed services.


Visit our Retail Store for Service Center Repairs

Bring it to us and let us handle it!

We service and repair all brands!

Apple, Dell, HP, Lenovo, custom built PCs, etc.

We maintain a large inventory of the most common items to ensure a fast turn around time.

All machines are evaluated before repaired so you know exactly what the repair will cost you, eliminating any surprises. We employ only the most qualified service technicians certified by Microsoft and CompTIA so you can rest assured that your PC is handled by professionals – not geeks.


In Shop Rates

Free Evaluation Service

(Applies to PCs running Windows 10 or newer)

In Shop Repair Rate is $99 / hr.
Emergency Rate - 4 Hours or less

$60 plus hourly rate

(After the first hour we bill in 30 minute increments)

Training Rate $50 / hr.

(Add $35 travel for in home training session. Training is billed in full hours only)

We also offer a well stocked retail store. 

New systems and accessories such as wireless keyboards, wireless mice, battery backups, web cameras, printers, scanners and more.

We carry a variety of networking equipment as well such as Routers, Network Switches, Patch Panels, Server Racks and Cabinets and more.

We are a Dell Premier Dealer and we partner with many computer manufacturers.  If you have a brand preference let us know and we will be happy to assist you.

Man Hands On Keyboard

Remote Support

Get help now over the internet.

Secure On Demand Remote Support

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.


Remote Support Guarantee

 If we cannot solve your problem with our remote support tool and we have to come out. We will credit your Remote Support Fee towards your On Site Service call.

Q: How does this service work? 

A: Call our office and begin by speaking to one of our technicians.  The technician will direct you to connect to the service.  Once you connect, you are prompted to enter a code and when you do it will download a small plug in.  Simply run that plug in,  which allows your support representative to view your desktop and share control of your mouse and keyboard. At any time during a support session, you can take control of your computer just by moving your mouse. You will be in charge at all times.

Remote Support Rate $50 per half hour.

We bill in half hour increments for this service.

Man Hands On Keyboard

Managed Services

The Ultimate in Business Support

We Believe in Maintenance
“Minutes of prevention could be worth hours of lost productivity”

Even the most sophisticated hardware and software require routine maintenance to keep computer and network systems running optimally. Vendors are continually releasing maintenance updates such as operating system corrections, firmware updates, software patches, virus definitions and security vulnerability patches. Performance degradation is usually a result of system saturation, fragmentation and misconfiguration caused by prolonged use. Platinum Coast Technology’s Maintenance specialists use the latest tools to proactively identify and correct existing and potential problems as well as optimize network performance.

Managed Services Pricing

$20 / mo. per machine

Managed Services Features

  • Trip Charges waived! (up to 1 hour)

  • $20 Discount per hour on onsite service calls (Minimum $100 monthly to get this discount)

  • Remote Support Calls under 10 minutes are free 

  • Waived Rush/Emergency Service Surcharges 

  • Includes our Enterprise Next Gen Anti-Virus and Anti Malware software Bitdefender Gravity Zone 

  • ATS - Advanced Threat Security - Bitdefender Gravity Zone 

  • EDR - Endpoint Detection and Response- Bitdefender Gravity Zone 

  • Sandbox Analyzing of Potential Virus Threats.- Bitdefender Gravity Zone 

  • Automated Anti-Virus Scanning and Remote Remediation is included 

  • Active Anti-virus and Anti Malware monitoring to ensure definitions are up to date and alerts us if a virus is found 

  • Windows Maintenance - Temporary File Removal 

  • Internet Maintenance - Internet Debris Removal from all major web browsers 

  • Management of Microsoft Windows Updates. 

  • We manage updates of some of the large 3rd party applications.  Java, Adobe Reader, Adobe Flash Player, etc. 

  • Microsoft Security Patch Implementation as available

  • Disk Space monitoring and SMART checking

  • Asset Serial Number and Hardware Tracking

  • Software Install monitoring to help keep out unlicensed software. 

  • Hardware Monitoring for potentially failing components

  • Splash Top and Team Viewer are installed to allow us remote access to remotely service systems 

  • We can provide remote access to selected members of your staff so they can work from home through our service at no additional charge  

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