Southwest Florida’s Trusted IT & Technical Support Company Since 2005
(239) 949-1033
Our Services
Platinum Coast Technology is a trusted Southwest Florida technology solutions provider dedicated to solving the critical IT and business challenges facing organizations of all sizes. Based in Southwest Florida, we partner with local businesses to deliver reliable, scalable, and secure technology solutions that drive real results.
On-Site Services
We come to you!
On‑Site IT Service for Your Business or Home Office in Southwest Florida
Platinum Coast Technology provides fast, reliable on‑site IT service for businesses and home offices throughout Southwest Florida, including Bonita Springs, Naples, Fort Myers, and surrounding areas. When technology issues disrupt your day, we dispatch a highly qualified, certified technician to your location as quickly as possible to diagnose and resolve computer or network problems efficiently and professionally.
Our experienced technicians are equipped to handle a wide range of server, workstation, and network issues, from routine maintenance to urgent repairs. We specialize in keeping your systems running smoothly through proactive network management, server upgrades and maintenance, secure network installations, and ongoing technical support. Whether you need help with routers, switches, wireless access points, firewalls, or overall network security, our team is prepared to deliver dependable solutions tailored to your environment.
Platinum Coast Technology also provides comprehensive preventative maintenance services, including virus removal and protection, spyware and adware cleanup, software troubleshooting, system upgrades, and user training for select applications. We assist with data backup solutions and disaster recovery planning to help protect your business from unexpected data loss. In addition, we welcome specialized IT projects and custom technology solutions designed to meet unique business needs.
Our on‑site service rates, updated January 1, 2023, are straightforward and transparent. Standard on‑site service is billed at $139 per hour, with after‑hours service available at $199 per hour. Emergency service is available with a response time of four hours or less, and includes a $60 emergency service fee plus the applicable hourly rate. After the first hour of service, billing is calculated in 30‑minute increments to ensure fair and accurate pricing.
Travel time charges are clearly defined. A $20 travel charge applies for on‑site service within our standard service area. For locations outside our service area, labor is billed at the standard on‑site rate for one‑way travel time only. For example, if travel time to a client location is 1.5 hours one way, the billed travel time would be 1.5 hours. Travel time exemptions of up to one hour are available for clients enrolled in managed services plans.
Platinum Coast Technology is committed to delivering responsive, professional on‑site IT support in Southwest Florida, helping local businesses and home offices stay secure, productive, and connected.
Visit our Retail Store for Service Center Repairs
Bring it to us and let us handle it!
We service and repair all brands!
Apple, Dell, HP, Lenovo, custom built PCs, etc.
We maintain a large inventory of the most common items to ensure a fast turn around time.
All machines are evaluated before repaired so you know exactly what the repair will cost you, eliminating any surprises. We employ only the most qualified service technicians certified by Microsoft and CompTIA so you can rest assured that your PC is handled by professionals – not geeks.
In Shop Rates
Free Evaluation Service
(Applies to PCs running Windows 10 or newer)
In Shop Repair Rate is $99 / hr.
Emergency Rate - 4 Hours or less
$60 plus hourly rate
(After the first hour we bill in 30 minute increments)
Training Rate $50 / hr.
(Add $35 travel for in home training session. Training is billed in full hours only)
We also offer a well stocked retail store.
New systems and accessories such as wireless keyboards, wireless mice, battery backups, web cameras, printers, scanners and more.
We carry a variety of networking equipment as well such as Routers, Network Switches, Patch Panels, Server Racks and Cabinets and more.
We are a Dell Premier Dealer and we partner with many computer manufacturers. If you have a brand preference let us know and we will be happy to assist you.
Remote Support
Get help now over the internet.
Secure On Demand Remote Support
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
Remote Support Guarantee
If we cannot solve your problem with our remote support tool and we have to come out. We will credit your Remote Support Fee towards your On Site Service call.
Q: How does this service work?
A: Call our office and begin by speaking to one of our technicians. The technician will direct you to connect to the service. Once you connect, you are prompted to enter a code and when you do it will download a small plug in. Simply run that plug in, which allows your support representative to view your desktop and share control of your mouse and keyboard. At any time during a support session, you can take control of your computer just by moving your mouse. You will be in charge at all times.
Remote Support Rate $50 per half hour.
We bill in half hour increments for this service.
Managed Services
The Ultimate in Business Support
We Believe in Maintenance
“Minutes of prevention could be worth hours of lost productivity”
Even the most sophisticated hardware and software require routine maintenance to keep computer and network systems running optimally. Vendors are continually releasing maintenance updates such as operating system corrections, firmware updates, software patches, virus definitions and security vulnerability patches. Performance degradation is usually a result of system saturation, fragmentation and misconfiguration caused by prolonged use. Platinum Coast Technology’s Maintenance specialists use the latest tools to proactively identify and correct existing and potential problems as well as optimize network performance.
Managed Services Pricing
$20 / mo. per machine
Managed Services Features
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Trip Charges waived! (up to 1 hour)
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$20 Discount per hour on onsite service calls (Minimum $100 monthly to get this discount)
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Remote Support Calls under 10 minutes are free
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Waived Rush/Emergency Service Surcharges
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Includes our Enterprise Next Gen Anti-Virus and Anti Malware software Bitdefender Gravity Zone
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ATS - Advanced Threat Security - Bitdefender Gravity Zone
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EDR - Endpoint Detection and Response- Bitdefender Gravity Zone
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Sandbox Analyzing of Potential Virus Threats.- Bitdefender Gravity Zone
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Automated Anti-Virus Scanning and Remote Remediation is included
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Active Anti-virus and Anti Malware monitoring to ensure definitions are up to date and alerts us if a virus is found
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Windows Maintenance - Temporary File Removal
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Internet Maintenance - Internet Debris Removal from all major web browsers
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Management of Microsoft Windows Updates.
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We manage updates of some of the large 3rd party applications. Java, Adobe Reader, Adobe Flash Player, etc.
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Microsoft Security Patch Implementation as available
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Disk Space monitoring and SMART checking
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Asset Serial Number and Hardware Tracking
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Software Install monitoring to help keep out unlicensed software.
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Hardware Monitoring for potentially failing components
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Splash Top and Team Viewer are installed to allow us remote access to remotely service systems
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We can provide remote access to selected members of your staff so they can work from home through our service at no additional charge