EDR Services That Help You Detect and Address Endpoint Threats

Endpoint Detection and Response services monitor computers and other endpoints for behavior that may indicate a security threat. Platinum Coast Technology helps Southwest Florida businesses identify suspicious activity, investigate alerts, and respond before an incident causes wider disruption. You receive practical guidance from a local team that explains security concerns in plain language.

Endpoint Threats Can Hide Behind Normal Activity

Traditional security tools may miss suspicious behavior that develops after a file reaches an endpoint. Without ongoing visibility, unusual processes, account activity, and system changes can remain unnoticed. EDR gives your business more information for investigating and addressing potential threats.

Limited Endpoint Visibility

A security alert provides little value when your team cannot see what happened before or after it. Limited context can slow investigation and leave important questions unanswered.

Delayed Threat Detection

Suspicious activity may spread or cause further disruption when no one is reviewing endpoint behavior. Earlier detection gives your team more time to assess and address the issue.

Recurring Security Problems

Removing one malicious file may not uncover related processes, affected accounts, or additional endpoints. EDR data helps investigators examine the broader activity behind an alert.

Overwhelming Security Alerts

A stream of unexplained notifications can make it difficult to identify what requires attention. Monitoring and investigation help separate meaningful warning signs from routine endpoint activity.

Book a Consultation

What Effective Endpoint Detection and Response Looks Like

EDR should provide useful visibility without forcing business owners to interpret every technical alert. Our approach combines endpoint monitoring, threat investigation, and practical response guidance. This helps your organization make informed decisions while keeping employees focused on their work.

  • Continuous Endpoint Monitoring

    EDR monitors endpoint activity for behaviors that may indicate malware, account misuse, or another security concern. This ongoing visibility helps identify issues that basic scans may not explain.

  • Clearer Threat Investigation

    Detailed endpoint information helps our team understand how suspicious activity began and what systems may be involved. That context supports a more focused response instead of relying on guesswork.

  • Coordinated Incident Response

    When concerning activity appears, we help evaluate the alert and determine practical next steps. Depending on the situation, that may include containment, remediation, further investigation, or recovery planning.

  • Local, Plain-Language Guidance

    Our team explains findings, risks, and recommended actions without burying you in unnecessary jargon. Businesses in Bonita Springs, Naples, Fort Myers, and surrounding communities receive support from people familiar with their environment.

Our IT Solutions & Services

Complete IT solutions designed to protect, support, and grow your business.
  • Apple Product Support

    When your Apple device is slowing you down, you want clear answers and dependable help. ...
    Explore Apple Product Support
  • Cloud Solutions

    Platinum Coast Technology helps Southwest Florida businesses use cloud technology to support reliable work from ...
    Explore Cloud Solutions
  • Cybersecurity Services

    Our cybersecurity services help Southwest Florida businesses protect systems, data, and employees through practical layers ...
    Explore Cybersecurity Services
  • Data Backup & Disaster Recovery Services

    Platinum Coast Technology helps Southwest Florida businesses protect essential data and prepare for disruptive events. ...
    Explore Data Backup & Disaster Recovery Services

Endpoint Detection and Response FAQs

Endpoint Detection and Response is a security approach that monitors activity on computers and other endpoints. It collects information that can help identify, investigate, and address suspicious behavior. EDR strengthens visibility beyond relying only on traditional antivirus scans.

Antivirus primarily looks for known malicious files and common indicators, while EDR also examines endpoint behavior and activity over time. This added context can help uncover threats that do not match a familiar signature. The two capabilities often work together as part of a layered cybersecurity approach.

Pricing depends on factors such as endpoint count, environment complexity, monitoring requirements, and the services included. Platinum Coast Technology begins potential client relationships with a complimentary one-hour consultation and a high-level technology assessment. We then provide a proposal that outlines the recommended scope, service options, and pricing.

Onboarding begins with documenting your environment, establishing approved administrative access, and reviewing existing endpoint security controls. We then deploy the agreed monitoring and security tools and establish baseline documentation. An onboarding review confirms that services are functioning as expected and explains how to contact our support team.

EDR can be valuable for small businesses that rely on computers, cloud accounts, and sensitive information but lack an internal security team. Platinum Coast Technology commonly works with organizations of approximately small to medium sized businesses employees, while supporting businesses across the broader 1 to 150 employee range. The right fit depends on your risks, technology environment, and operational needs.

EDR may support security controls related to endpoint visibility, threat detection, investigation, and incident response. It does not by itself establish or guarantee compliance with HIPAA, PCI, or another standard. We can help you understand how endpoint security fits within your wider technology and risk-management plan.

What Our Clients Say

Curtis worked very well with my wife who is inexperienced...

Curtis worked very well with my wife who is inexperienced with technology. He was very patient. Platinum Coast always does a nice job for a fair price.
READ MORE

Great service, always on time and they answer the phone...

Great service, always on time and they answer the phone every time we need them.
READ MORE

PCT revived an aged desktop for me, replacing the hard...

PCT revived an aged desktop for me, replacing the hard drive with a solid state item, then upgrading the outputs to provide a contemporary "Thunderbolt" USB-C to power and transmit data using a hub. When I messed up the final installation, Brandon made a house call, quickly identified what I'd messed up, and cheerfully set things right. Highly recommended.
READ MORE

I’ve been a customer of Platinum Coast Technology for years...

I’ve been a customer of Platinum Coast Technology for years and have nothing but great things to say. Friendly, professional and knowledgeable. Excellent company. Highly recommend.
READ MORE

Incredibly friendly and knowledgeable team. Highly recommend for all of...

Incredibly friendly and knowledgeable team. Highly recommend for all of your IT needs
READ MORE

DeAndre was fast, professional and friendly. Recommended.

DeAndre was fast, professional and friendly. Recommended.
READ MORE

(Translated by Google) Hello, excuse me, can this place fix...

(Translated by Google) Hello, excuse me, can this place fix a cell phone that turned off and wouldn't turn back on? (Original) A hola disculpen puede este lugar arreglar un celular q se me apago y ya no quiso prender
READ MORE

They are awesome at solving computer problems. Courteous, quick and...

They are awesome at solving computer problems. Courteous, quick and knowledgeable!
READ MORE

Fast personal expert precise! They are very helpful. They explain...

Fast personal expert precise! They are very helpful. They explain to you at your level..
READ MORE

Excellent customer service

Excellent customer service
READ MORE

We have used Platinum Coast Technology for about 15 years...

We have used Platinum Coast Technology for about 15 years to help us with IT upgrades and equipment compatibility issues. Always have had great service and results and will continue to call on them to help us out.
READ MORE

We are a dental specific IT company in Pennsylvania and...

We are a dental specific IT company in Pennsylvania and had the pleasure of working with Ray on a shared client. Ray was very helpful and we were very impressed with his knowledge and experience. I would recommend him him to anyone in the Florida region.
READ MORE

Excellent service, Knowledgeable and efficient!

Excellent service, Knowledgeable and efficient!
READ MORE

Randy is freaking great. Family needed 2 new laptops. A...

Randy is freaking great. Family needed 2 new laptops. A fresh Mac for work & social media, and a big rig PC that could handle heavy demands on apps, mostly from games. He listened to how we use our machines & was incredibly knowledgeable, providing detailed specifics on his recommendations. He repaired an ancient Mac, he recycled our spent electronics. FanTASTic service. Even spent the time setting up the new ones. After 3 visits now, Randy is our go-to techie. Cannot thank him enough! Thanks Randy! -Nick & Ma
READ MORE

Thanks for your excellent assistance with getting a new laptop....

Thanks for your excellent assistance with getting a new laptop. You guys are the best.
READ MORE

Great service as always. Thanks guys

Great service as always. Thanks guys
READ MORE

As Always Fabulous service and advice.

As Always Fabulous service and advice.
READ MORE

PCT Ray and Randy and all of their techs are...

PCT Ray and Randy and all of their techs are amazing with support, knowledge and quick service. I use the for my business and personal work. Highly recommend PCT.
READ MORE

Friendly, knowledgeable, willing to look at all problems and was...

Friendly, knowledgeable, willing to look at all problems and was able to fix them!
READ MORE

Simply the best place to take any computer issues. Honest,...

Simply the best place to take any computer issues. Honest, professional, knowledgeable, fair, and thoughtful. A place I could send my 75 year old aunt too and know she would be taken care of, no question!!
READ MORE

EVERYTHING WAS GREAT BUT I NEED MORE HELP CAN'T FIND...

EVERYTHING WAS GREAT BUT I NEED MORE HELP CAN'T FIND SAVED EMAILS GOING FORWARD
READ MORE

These guys are awesome! Had me up and running in...

These guys are awesome! Had me up and running in 10 minutes. Problem was likely self inflicted but nonetheless they didn’t charge me.
READ MORE

Platinum Coast Tech, and particularly Randy Nedik are extremely efficient,...

Platinum Coast Tech, and particularly Randy Nedik are extremely efficient, knowledgeable, and reliable. I have used and recommended them to any one looking for quality computer assistance. 5 stars!
READ MORE

Great job

Great job
READ MORE

Retrieved lost data from my old hard drive, some of...

Retrieved lost data from my old hard drive, some of which is critical and unreplaceable. A big relief!
READ MORE

Great service.

Great service.
READ MORE

Awesome and professional and very knowledgeable about all computer stuff

Awesome and professional and very knowledgeable about all computer stuff
READ MORE

Walked in asked for help. They diagnosed my computer called...

Walked in asked for help. They diagnosed my computer called when it was finished . Explained what was wrong with it. I went in the showed me everything that was Explained to me I bought a new tower from them and they set it all up for me. Very nice customer service, obviously know what they are doing great guys to work with. I would recommend them to anyone that is having problems with their computer.. and are reasonably priced for the work etc.
READ MORE

Needed to move all data, files and programs to a...

Needed to move all data, files and programs to a new computer. Everything was done professionally, timely and at a reasonable price. GREAT JOB.
READ MORE

All tech concerns were handled efficiently - great results. Platinum...

All tech concerns were handled efficiently - great results. Platinum is my Home for computer management.
READ MORE

The team there is very helpful and knowledgeable. They fixed...

The team there is very helpful and knowledgeable. They fixed my issues and were easy to work with. Wendy
READ MORE

I was a first time walk in customer and they...

I was a first time walk in customer and they treated me wonderful. They resolved my laptop issue quickly.
READ MORE

PCT is the best!! Randy is always on point!!

PCT is the best!! Randy is always on point!!
READ MORE

PCT does a great job for our practice! All the...

PCT does a great job for our practice! All the staff are very attentive. Josh is our main on-site IT genius. We appreciate all he does, and the attention we receive when we have an issue. Thank you PCT! Tracy R
READ MORE

Ray is absolutely the best of the best! Going above...

Ray is absolutely the best of the best! Going above and beyond what was expected. Truly grateful for Ray and his entire team. Quick to help to make sure everything was resolved before exiting our call.
READ MORE

There aren't enough words to describe how amazing Randy and...

There aren't enough words to describe how amazing Randy and the team are at Platinum Coast Tech. Super helpful, responsive and always resolves our issues. Just wonderful.
READ MORE

Always pleasant, great knowledge, very attentive. I would highly recommend.

Always pleasant, great knowledge, very attentive. I would highly recommend.
READ MORE

Definitely highly recommend this business for all your computer needs!...

Definitely highly recommend this business for all your computer needs! We've used them a few times and they are fast and very thorough!
READ MORE

I arrived in Bonita to find that my laptop was...

I arrived in Bonita to find that my laptop was failing. Brandon, the tech at Platinum Coast, diagnosed the problem, wrote specifications down to help me buy a new laptop and transferred all my data according to the way I work in a personal consultation. Platinum is an amazing resource!!! Give Brandon a raise!
READ MORE

PCT is a wonderful company to work with. Josh is...

PCT is a wonderful company to work with. Josh is hands-down the best IT guy to work with. He is extremely responsive and has great follow through. When I first started managing my current office things were a hot mess. Josh and Ray offered great solutions on networking, phone service, email service and domain hosting. They setup everything for me and made the transition smooth and seamless. I highly recommend them to anyone looking for an IT company to meet their business or personal needs.
READ MORE

I work from home, and my main work PC went...

I work from home, and my main work PC went out without notice. PCT was able to diagnose & replace my power supply within an hour. Extremely helpful and knowledgeable. I would highly recommend. Thank you PCT. Update on 6/19/25: Returned to PCT due to some new issues. Once again was treated excellently by the staff, especially Randy and Joseph. Thank you so much guys. I can't recommend this company enough. They are deserving of your trust and confidence.
READ MORE

A big "thank you" to Randy at Platinum Coast Technology,...

A big "thank you" to Randy at Platinum Coast Technology, for his time and dedicated assistance in the repair of my computer Microsoft issues! Thanks, Randy!
READ MORE

Brought in my new lap top to transfer my data...

Brought in my new lap top to transfer my data and they made everything easy and convienent. Great attitude when I had addtional questions later. Personable and professional, my go to for computer needs.
READ MORE

My wife and I are so thoroughly impressed with Brandon...

My wife and I are so thoroughly impressed with Brandon and his team! Brandon stayed in communication with us as they retrieved all our data and brought tremendous relief to a stressful event. They are the best!!
READ MORE

These guys rock! Very professional and easy to work with....

These guys rock! Very professional and easy to work with. I highly recommend Ray and his team.
READ MORE

We use PCT for our small business and I highly...

We use PCT for our small business and I highly recommend them. Randy is EXCELLENT and very patient when it comes to working with someone (me) that knows just enough to get myself in trouble! The whole team is very customer service oriented.
READ MORE

Randy the best solution provider for my technology issues.

Randy the best solution provider for my technology issues.
READ MORE

We have used Platinum for many many years and they...

We have used Platinum for many many years and they are absolutley the best in customer service. Randy and Ray are our go to guys. Always answer the phone and service is always prompt. We tried another company that offered "better" service and was greatly disappointed. We immediately called Randy back and started using Platinum Coast since then. I would give them a 6th star if it was possible. Highly Recommend this company.
READ MORE

They are great. Finding a good network company is very...

They are great. Finding a good network company is very difficult. Most companies want to sell you a system that has a monthly service fee rather than fix the problem for a fraction of the cost. I highly recommend Ray Wood who is knowledgeable, efficient, and fair. Brian Crunch Fitness Center Southwest Florida.
READ MORE

They are great people and very knowledgeable about computers. I...

They are great people and very knowledgeable about computers. I have never had a problem they couldn't fix in a billable hour. They can be reached over the phone and quickly handle a simple problem without charging ridiculous fees. These are the go-to guys for computer problems in the greater Naples area--believe me! David Griffith
READ MORE

Ray and the team are awesome. Our company has used...

Ray and the team are awesome. Our company has used them forever. Very responsive.
READ MORE

I am very happy with your service! You & your...

I am very happy with your service! You & your team alerted me within hours of my hardware problem & gave me some good advice for shopping for a replacement laptop. I am completely satisfied! When I have friends in need, I will refer them to you!
READ MORE

I would highly recommend Ray Woods at Platinum Coast Technologies...

I would highly recommend Ray Woods at Platinum Coast Technologies for anybody with computer or technology problems. They handle things professionally and in a timely manner. Will be using them for all our maintenance needs.
READ MORE

I would highly recommend Ray Woods at Platinum Coast Technologies...

I would highly recommend Ray Woods at Platinum Coast Technologies for anybody with computer or technology problems. They handle things professionally and in a timely manner. Will be using them for all our maintenance needs.
READ MORE

I would highly recommend Platinum Coast Technology. Their service is...

I would highly recommend Platinum Coast Technology. Their service is Great and they get everything done in a very timely manner.
READ MORE

Excellent service, professional & very reasonable.

Excellent service, professional & very reasonable.
READ MORE

I've used Platinum Coast Technology for many technology needs related...

I've used Platinum Coast Technology for many technology needs related to my business and for our home as well. Ray does a great job of translating your objectives to technology design and can help simplify technology as well. I've worked with Randy over the phone several times and one of the most impressive things about Platinum Coast Technology is how available they are for that "quick question" throughout the day. Typically the call is answered within 2-3 rings. This is especially appreciated for our business needs.
READ MORE

Very professional and helpful across all technology devices and programs!...

Very professional and helpful across all technology devices and programs! Thanks so much for your continued support throughout the years
READ MORE

Quickly made a house call to fix a windows login...

Quickly made a house call to fix a windows login problem. Professional, courteous and saved me a long drive to fix a computer that I wasn't close to. Would highly recommend.
READ MORE

The individuals that helped me were professional and honest. This...

The individuals that helped me were professional and honest. This company is not out to scam people nor do they try to upsell products that are unnecessary. They did more than I asked for and did not charge extra. There is a flat fee of $99.00/hour, which I would pay anytime to avoid going into a that big box store. Highly recommend this company!
READ MORE

I cannot recommend Platinum Coast Technology highly enough! My Yoga...

I cannot recommend Platinum Coast Technology highly enough! My Yoga laptop was accidentally dropped and would no longer turn on. I first took it to Best Buy, where I was told they would have to ship it out for diagnosis, and I would have to pay fee just for that—not including any repair costs. Instead, I brought my laptop to Platinum Coast Technology. Brandon and Joe took a look at it, identified the problem, and had it working again in less than 20 minutes! I was amazed and incredibly happy. They were knowledgeable, honest, professional, and respectful of my time. Instead of an expensive and time-consuming process, they provided a fast, straightforward solution. If you need computer repairs or technical help, I highly recommend Platinum Coast Technology. They earned my trust, and I will definitely return for any future computer needs. Thank you, Brandon and Joe, for your outstanding service!
READ MORE

Curtis worked very ...

Great service, always ...

PCT revived an ...

I’ve been a ...

Incredibly friendly and ...

DeAndre was fast, ...

(Translated by Google) ...

They are awesome ...

Fast personal expert ...

Excellent customer service ...

We have used ...

We are a ...

Excellent service, Knowledgeable ...

Randy is freaking ...

Thanks for your ...

Great service as ...

As Always Fabulous ...

PCT Ray and ...

Friendly, knowledgeable, willing ...

Simply the best ...

EVERYTHING WAS GREAT ...

These guys are ...

Platinum Coast Tech, ...

Great job ...

Retrieved lost data ...

Great service. ...

Awesome and professional ...

Walked in asked ...

Needed to move ...

All tech concerns ...

The team there ...

I was a ...

PCT is the ...

PCT does a ...

Ray is absolutely ...

There aren't enough ...

Always pleasant, great ...

Definitely highly recommend ...

I arrived in ...

PCT is a ...

I work from ...

A big "thank ...

Brought in my ...

My wife and ...

These guys rock! ...

We use PCT ...

Randy the best ...

We have used ...

They are great. ...

They are great ...

Ray and the ...

I am very ...

I would highly ...

I would highly ...

I would highly ...

Excellent service, professional ...

I've used Platinum ...

Very professional and ...

Quickly made a ...

The individuals that ...

I cannot recommend ...

Strengthen Endpoint Visibility Across Your Business

Schedule a conversation with Platinum Coast Technology to review your endpoint risks, current security tools, and response needs. We will recommend practical next steps for protecting operations across Bonita Springs and the wider Southwest Florida region.